Last Updated: 25/02/2025
1. Introduction
Medina Remedies Limited (“we,” “us,” or “our”) is a Kenyan-based pharmaceutical distributor committed to providing high-quality medications, medical supplies, and healthcare solutions. We prioritize the privacy and security of your personal data in compliance with Kenya’s Data Protection Act, 2019. This policy outlines how we collect, use, and protect your information when you engage with our services, website, or team.
2. Information We Collect
We may collect the following types of data:
- Personal Information: Name, email, phone number, delivery address, and payment details (e.g., M-Pesa, credit card information) for processing orders.
- Healthcare Professional Data: Medical license numbers, clinic/hospital details, and prescription records (where applicable).
- Technical Data: IP address, browser type, device information, and website usage patterns (via cookies or analytics tools).
- Communications: Records of inquiries, feedback, or support requests related to products or services.
3. How We Use Your Information
Your data is used to:
- Process and fulfill orders for pharmaceuticals and medical supplies.
- Verify prescriptions and ensure regulatory compliance.
- Provide customer support and respond to medical inquiries.
- Send service updates, product recalls, or health-related information (with consent).
- Improve our website, services, and product offerings.
- Comply with legal obligations (e.g., pharmaceutical regulations, tax reporting).
4. Sharing Your Information
We only share data under these circumstances:
- Healthcare Providers: Pharmacies, hospitals, or licensed professionals for prescription verification and order fulfillment.
- Third-Party Service Providers: Payment processors, logistics partners, and IT vendors essential for service delivery.
- Legal Compliance: To regulatory authorities (e.g., Pharmacy and Poisons Board) or law enforcement when required.
- Business Transfers: During mergers, acquisitions, or restructuring (data remains protected).
All third parties must adhere to strict confidentiality and data protection standards.
5. Data Security
We employ industry-standard measures to safeguard your data:
- Encryption: Secure transmission of sensitive information (e.g., payment details, prescriptions).
- Access Controls: Restricted access to authorized personnel only.
- Audits: Regular security assessments to prevent unauthorized access.
Report suspected breaches to [info@medinaremedies.co.ke].
6. Your Rights Under Kenyan Law
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Ask us to delete data (where legally permissible).
- Withdraw Consent: Opt out of marketing communications.
Contact [info@medinaremedies.co.ke] to exercise these rights.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and analyze traffic. Adjust preferences via your browser settings.
8. Data Retention
We retain data only as long as necessary for legal, regulatory, or operational purposes (e.g., prescription records as mandated by law).
9. Changes to This Policy
Updates will be posted on our website with a revised “Last Updated” date.
10. Contact Us
For questions about this policy or your data:
Email: [info@medinaremedies.co.ke]
Address: Along ICD Road, opposite Hifadhi house – Nairobi.
Phone: (+254) 724 553 242
Medina Remedies Limited is registered under the laws of Kenya.
