Last Updated: 25/02/2025
1. Acceptance of Terms
By accessing or using the website, services, or products of Medina Remedies Limited (“we,” “us,” or “our”), you agree to comply with these Terms and Conditions. If you disagree, do not use our services.
2. Scope of Services
We are a licensed pharmaceutical distributor in Kenya, providing:
- Prescription and over-the-counter medications.
- Medical supplies and healthcare products.
- Delivery services within Kenya (and select international regions, where applicable).
3. Eligibility
- You must be 18 years or older to purchase prescription medications.
- Healthcare professionals (e.g., doctors, pharmacists) must provide valid credentials to access restricted products.
4. Account Registration
- Provide accurate, complete information when creating an account.
- Safeguard your login credentials. Notify us immediately of unauthorized use.
- We reserve the right to suspend or terminate accounts for violations of these terms.
5. Product Orders
- Prescription Requirements: Certain medications require a valid prescription from a licensed healthcare provider.
- Order Confirmation: Orders are finalized only after payment verification and prescription validation (if applicable).
- Pricing: Prices are listed in Kenyan Shillings (KES) and subject to change without notice.
- Cancellations: Orders may be canceled before shipment. Contact us at [support@medinaremedies.co.ke].
6. Payment
- Accepted methods: M-Pesa, credit/debit cards, bank transfers.
- All payments are processed securely. We do not store full credit card details.
- Taxes (e.g., VAT) are included in product prices unless stated otherwise.
7. Delivery
- Delivery timelines are estimates and not guaranteed.
- Inspect shipments upon receipt. Report damaged/missing items within 48 hours.
- Risk of Loss: Responsibility for products transfers to you upon delivery.
8. Returns and Refunds
- Due to the nature of pharmaceutical products, returns are not accepted unless:
- Products are defective, expired, or incorrectly shipped.
- A return is mandated by law.
- Refunds are processed within 14 business days of approved claims.
9. Intellectual Property
- All content on our website (logos, text, images) is owned by Medina Remedies Limited and protected under Kenyan copyright laws.
- Unauthorized use, reproduction, or distribution is prohibited.
10. Disclaimers
- Product Information: Descriptions and guidelines are for informational purposes only. Consult a healthcare professional before use.
- Website Availability: We do not guarantee uninterrupted or error-free access to our website.
11. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages arising from product use or website access.
- Misuse of medications or failure to follow professional medical advice.
12. Governing Law
These terms are governed by Kenyan law. Disputes will be resolved in courts located in Nairobi, Kenya.
13. Changes to Terms
We may update these terms periodically. Continued use of our services constitutes acceptance of revised terms.
14. Contact Us
For questions or concerns:
Email: [info@medinaremedies.co.ke]
Address: Along ICD Road, opposite Hifadhi house – Nairobi.
Phone:(+254) 724 553 242]
Compliance
- Aligns with Kenya’s Pharmacy and Poisons Board regulations.
- Complies with the Consumer Protection Act and Data Protection Act (2019).
